Thank you for choosing Axa Bottle! We are committed to providing you with an efficient and safe shopping experience. Below is our shipping policy to help you understand the order processing process and related precautions.
Processing Time
Once you complete your order and successfully pay, we will process your order as quickly as possible. Generally, the order will be shipped within 1-3 business days.
Please note that if you encounter holidays or peak promotions, the shipping time may be delayed.
Shipping Methods and Costs
We offer a variety of shipping methods, and the specific costs and delivery times depend on your shipping address. Here are our common shipping options:
Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
International Shipping: Delivery time and costs will vary depending on the destination.
You can select the shipping method you want at checkout and view the related costs and estimated delivery time.
Free Shipping
We offer free standard shipping to some areas. The specific conditions are as follows:
Order amount reaches a certain amount (for example: $50 and above).
Free shipping is available in certain countries and regions, and specific information can be viewed at checkout.
Order Tracking
Once your order is shipped, we will send you a tracking number via email. You can use this number to check the real-time status of your order on the logistics company’s website.
Shipping Address
Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for delivery delays or losses caused by incorrect addresses. If your address information is incorrect, please contact us as soon as possible and we will do our best to help you correct it.
International Shipping
We offer international shipping services, and specific countries and regions can be selected at checkout. Please note:
The delivery time and cost of international orders will vary depending on the destination.
The recipient may be responsible for additional fees such as customs duties and import taxes, the specific amount of which depends on the regulations of the destination country.
Shipping Delays
Although we try our best to ensure that the shipment is on time, sometimes orders may be delayed due to uncontrollable factors (such as bad weather, delays by the shipping company, etc.). We will do our best to assist you in resolving related issues and ensure that your order is delivered as soon as possible.
Uncollected Packages
If your package is returned due to undeliverable or uncollected, we will contact you to confirm the relevant arrangements for re-delivery. Please ensure that you can receive the package during the delivery period.
Notes
Our shipping policy applies to all orders unless otherwise stated.
Once an order is shipped, we are unable to change the shipping address.
If you do not receive your package on time or have any questions, please contact us by email or phone.
Contact Customer Service
If you have any questions or issues related to shipping, please contact our customer service team. We will help you as soon as possible.
Email: axabottle@club.com
Phone: +1602-628-4603
Sincerely, Axa Bottle Customer Service Team