Welcome to Axa Bottle’s FAQ page! Here you can find answers to common questions about our products, orders, returns, and more. If you don’t find the answer, please feel free to contact us.
- What are the features of Axa Bottle’s water bottles?
Our water bottles are made of high-quality materials and have the following features:
Strong durability: Each water bottle undergoes rigorous quality testing to ensure durability.
Leak-proof design: Our water bottles use advanced leak-proof technology to ensure that your water bottles will not leak.
Thermal insulation effect: Many styles offer double-layer insulation design, which can keep water temperature for a long time, whether it is cold or hot drinks.
Environmentally friendly materials: We are committed to using recyclable and environmentally friendly materials to reduce the impact on the environment.
- How to place an order to purchase products?
You can purchase products on the Axa Bottle website by following the steps below:
Browse our products and select the water bottle you like.
Click the “Add to Cart” button on the product page.
View the shopping cart and click “Checkout”.
Fill in your shipping address and payment information to complete the order.
Once your order is completed, we will send you a confirmation email.
- When will my order be shipped?
We usually process and ship your order within 1-3 business days of placing your order. After shipment, you will receive a confirmation email with a tracking number, which you can use to check the logistics status of your order. - Can I modify or cancel my order?
Once the order is confirmed, we will process it as soon as possible. If you want to modify or cancel your order, please contact us as soon as possible and we will do our best to assist you. However, please note that orders that have been shipped cannot be modified or cancelled. - How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on the logistics company’s website. - Do you provide international shipping?
Yes, we provide international shipping services. The specific shipping costs and delivery times will vary depending on your shipping address. You can review and select the appropriate shipping options during checkout. - My water bottle has quality problems, how can I return or exchange it?
If you receive a water bottle with quality problems, please contact our customer service team in time and we will provide you with a return or exchange service. Please refer to our Return Policy for more details. - How do I clean and care for my bottle?
To keep it in top condition, we recommend that you clean it regularly. Most Axa Bottle bottles can be cleaned with warm water and a mild detergent. Avoid using strong acidic or alkaline detergents as this may damage the material and coating of the bottle. - How can I pay on the website?
We accept a variety of payment methods, including:
Credit Cards (Visa, Mastercard, American Express, etc.)
PayPal
Other payment methods (depending on region)
- How can I contact you if I have additional questions?
If you have any additional questions or need further assistance, please contact us at:
Email: axabottle@club.com
Phone: +1602-628-4603
If you have any questions during your browsing, or would like more information, please feel free to contact our customer service team, we will be happy to help you!
Sincerely, Axa Bottle Customer Service Team